COVID-19 Update - 23rd May 2020
Dear Customers and Friends,
I hope you are all keeping well and staying safe.
I'd just like to update you all on how things have been going at Newblinds.co.uk, and what our customers can expect now that the lock-down is starting to be eased.
Whilst we were told to "Stay Home"...
During the global COVID-19 outbreak and subsequent lock down, we have continued to operate and fullfill orders as best we can. Although we closed our factory and offices, we've been running with a skelton staffing working from home, answering calls and emails from spare rooms and kitchen tables; sampling, fabricating and dispatching from home workshops and garages.
We've continued to manufacture and dispatch fly screens, although lead times have been longer than promised and expected due to reduced staffing and delays with materials incoming from suppliers in the EU. If you have experienced a delay with your product, we can only apologise.
As advertised, the majority of our made-to-measure blind production had ceased due to factory and supplier closures.
Since we've been told to "Stay Alert"...
Thankfully, production has resumed on the majority of our products. We do have a significant backlog of orders, but we are working hard to clear these as soon as possible and get back on track and to reasonable lead times. We expect manually operated blinds and fly screens to be the first products to have the backlog cleared, followed by automated blinds.