In These Terms
Goods means the blinds, window furnishings or other products manufactured or supplied by Newblinds and the subject of the order made by You.
You, Your and the customer means the person ordering Goods from Newblinds.
Newblinds or We or Us or Our means Newblinds.co.uk Limited (Company Number: 06872821) whose registered office is at Riverside House, 4 Melbourne St, Stalybridge SK15 2JEJD.
1. Our Contract
Our web-site invites You to buy Goods from Us. A legally binding contract with You will only arise once Newblinds has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form.
2. Price
2.1 The price for any Goods ordered by You will be the price shown on the order confirmation section of the Newblinds web-site at the time You place Your order and will include all taxes applicable from time to time.
2.2 Subject to clause 4, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments.
3. Stock shortages
If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.
4. Product Descriptions, Specifications and Measurements
4.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product material.
4.2 If the Goods which You order are manufactured according to measurements and specification that You provide in Your order, it is very important that Your measurements are accurate and the product specification that you select is correct for your purpose. We cannot accept the return of the Goods by reason of the measurements or specification provided being incorrect. You are advised to read the How to Measure and Fit pages of Our web-site or contact us on [email protected]. if You would like guidance on how to take the required measurements accurately.
4.3 Notwithstanding clause 4.2, all our products are made with a tolerance of +/-5mm and will not be considered faulty or misdescribed for the purposes of these terms and conditions if they fall within these parameters.
4.4 Whilst every attempt will be made by Newblinds to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation or change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.
4.5 Where the customer provides their own digital image for printing on any of our products (blinds, wallpaper, cushions, duvets, framed canvas) it is suggested that the image is at least 4 million pixels. We cannot be held responsible for deterioration in image quality if the resolution of your image is not the appropriate resolution for the size of product you have chosen.
5. Product Installation
5.1 Responsibility for Installation
All products are sold on a supply-only basis, meaning the customer is responsible for the correct installation. Installation instructions are provided with each product and will either be included in the packaging or available on the product page. If you require clarification about installation for your specific application, please contact us at [email protected] before commencing installation.
5.2 Suitability of Installation Surface
Please ensure the surface and substrate where you are installing the product are suitable to support both the weight of the product and any forces applied during operation. Different wall and recess surfaces have varying load-bearing capacities, and it is your responsibility to confirm their suitability before installation.
5.3 Fixings Not Supplied
Most of our products are supplied without fixings (e.g., screws and rawl plugs), as we cannot determine the construction of your installation surface or substrate. You are responsible for selecting fixings that can safely and securely support the product's weight and withstand any operational forces.
5.4 Fixings Supplied with the Product
Where fixings are supplied with the product, it remains your responsibility to confirm their suitability for your installation surface and substrate. We disclaim all liability for issues arising from the use of supplied fixings. Under no circumstances shall we be liable for any incidental, consequential, or indirect damages, including, but not limited to, costs, losses, or fees arising from improper installation.
5.5 DIY Installation
Our products are suitable for DIY installation following current trade and safety standards. However, you may wish to consider consulting a professional installer for larger, heavier, or more complex products. Ensuring the safety and stability of the installation is your responsibility.
5.6 Third-Party Installers
Where you choose to use the services of a third-party professional installer, we accept no liability for any costs associated with their services. This includes, but is not limited to, charges for installation, revisits, or wasted visits.
To avoid incurring such costs, we strongly recommend that you do not confirm an installation date with any third-party installer until you have received and fully inspected the product. Upon delivery, you should check the following to ensure the product is suitable for installation:
- Correct quantity and sizes as per your order.
- Correct specification and product options.
- Correct fabric and colour.
- Absence of any visible damage.
If you identify any issues, please contact us immediately at [email protected] for assistance.
Please also note that while delivery delays are rare, they may occur due to circumstances beyond our control. Customers are advised to allow sufficient time between receipt of the product and any scheduled installation date to avoid unnecessary costs associated with wasted or delayed visits by third-party installers.
We will not be held liable for any costs incurred as a result of:
- Delayed delivery.
- Product defects or quality issues.
- Rescheduling or cancellation of third-party installation services for any reason.
5.7 Limitation of Liability
This section is subject to the broader limitation of liability set out in Clause 14 of these Terms and Conditions. To the maximum extent permitted by law, we shall not be liable for any damage, injury, or loss caused by improper installation, unsuitable substrates, or incorrect fixing methods. This includes direct, indirect, incidental, and consequential damages, regardless of the cause.
6. Returns Cancellations & Amendments
Newblinds.co.uk policy on returns and cancellations is as follows:
6.1 Products that have been custom made cannot be returned. Returms, cancellations and amendments of orders for Made-to-measure/custom made/made to order products (including but not limited to Aluminium Venetian Blinds, Wooden Venetian Blinds, Roller Blinds, Vertical Blinds, Woodweave Blinds, Roman Blinds, Pleated Blinds, Roller Insect Screens, Parasols, solar powered loft blinds for VELUX, DAKSTRA, FAKRO, RoofLITE, digitally printed picture blinds) will only be accepted in prior to the order being entered into the manufacturing process. Since products are custom-made to your specification, returns, amendments and cancellations regrettably cannot be accepted beyond this after this point. It is the customer's own responsibility to verify the details of the blind they have ordered on the order confirmation email which will be sent to the email address provided by the customer at point of order. As such we advise that any changes be communicated to us as soon as possible as orders are processed and manufactured quickly in order to meet our advertised lead times.
6.2 Where there is an issue with custom made goods received, including but not limited to incorrect sizing, fabric flaws, mechanical performance, missing or lost parts, transit damage, this must be reported to us no later than 7 days of receipt of the goods, by emailing [email protected]. We reserve the right to resolve such issues. If necessary, we will arrange for a replacement product or replacement parts to be sent. We reserve the right to ask for digital photographs with regards to the issues reported and to request that the product or part of the product to be returned to us for inspection, prior to dispatching replacements. This does not affect your statutory rights.
6.3 Returns and cancellations will be accepted for the following items: Next Day window blinds for FAKRO, ROOFLITE, DAKSTRA and VELUX windows blinds, Kit Insect Screens, Ready Made Blinds. The return or cancellation must be requested in written form by emailing [email protected] within 14 days of delivery of the goods. It will be the customers own responsibility to return the goods to the us. On receiving the goods we will credit the payment card used to purchase the goods (less a charge of £18.00 to cover outward delivery and administrative costs). We can only offer a refund on items with the original/unopened/undamaged packaging that have not been installed.
6.4 Returns and cancellations will be accepted for Venetian and Roller Blinds for FAKRO, RoofLITE & DAKSTRA windows. The return or cancellation must be requested by emailing [email protected] within 14 days of delivery of the goods. It will be the customers own responsibility to return the goods to the factory in Northern Ireland. On receiving the goods we will credit the payment card used to purchase the goods (less a charge of £18.00 to cover delivery and administrative costs). We can only offer a refund on items with the original/unopened/undamaged packaging that have not been installed.
7. Product Guarantee
Unless otherwise stated on the product page, our products are supported by a one-year manufacturing guarantee. This excludes issues that are caused by mis-use or fair wear and tear. In the event of a manufacturing malfunction during this guarantee period, we reserve the right to either replace or repair the product. We may request photos or videos of faults to be sent to us by email, in order to decide on the best course of action to resolve the issue. We also may request that the product is returned to us for inspection and/or repair. Outside of this guarantee period, repairs and associated shipping costs may be chargeable at our discretion or at the discretion of our supplier.
8. Telephone Orders
Orders placed by telephone are subject to the terms and conditions outlined on this page. We will send an order confirmation to you by email. Please ensure you provide a valid email address so that you can verify the details of your order.
9. Delivery
Delivery of items ordered will be attempted by our carriers to the delivery address specified at the time of order.
Delivery Attempt 1: If the customer is not available to receive the blind, a card notifying the customer of attempted delivery will be posted through the customer's door and the item will be retained by the carrier. The customer will then be responsible for contacting our carrier to arrange re-delivery.
If the customer does not contact our carrier within 5 days, the item will be returned to us and re-delivery will be at the expense of the customer.
Delivery Attempt 2: If the customer does arrange re-delivery and this delivery attempt is not successful due to the customer not being available to receive delivery, a card notifying the customer of a 2nd attempted delivery will be posted through the customer's door and the item will be retained by the carrier.
If the customer does not contact our carrier within 5 days, the item will be returned to us and re-delivery will be at the expense of the customer.
Excess Delivery Attempts: If the customer contacts our carrier to arrange a 3rd attempt at delivery, this 3rd attempt at delivery will be at the expense of the customer. The carrier will contact Us to inform us of this request and we will contact the customer to process payment of this excess charge.
As standard, delivery will be made between 9am and 5pm, Monday to Friday.
Goods delivered by carrier will require the signature of the Customer to confirm delivery. Where the Customer provides specific delivery instructions on submission of their order that prevent the goods from being signed for by the Customer, the Company will accept no responsibility for goods that are lost, stolen or damaged once they have left the possession of the carrier.
It is the customer's responsibility to check the condition of the goods on receipt, prior to signing the carrier's paperwork. If the goods are damaged, please sign the paperwork, stating that the goods are "damaged". If for any reason, it is not possible to check condition of the goods, please sign stating that the goods are "unchecked". If goods later found to be damaged, we must be notified in writing within 24 hours of our receipt by emailing [email protected]. We regret that we can accept no recourse if the above procedure is not followed and goods are later found to be damaged.
10. Use of Cards
By placing an order You authorise Newblinds.co.uk Limited at its discretion to carry out a credit reference or other enquiry upon Your financial status as we thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.
11. Klarna Finance
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 30 Days
- Pay in 3
Newblinds.co.uk Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. By proceeding with Klarna you accept the Pay in 3 terms / Pay Later Terms and Klarna Shopping Service terms, and confirm that I have read the Privacy Notice and the Cookie Notice. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. General information on Klarna can be found here.
12. Representations
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of Newblinds shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
13. Events Beyond Our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by eny event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
14. Limitation of Liability
Except as required by applicable law, we exclude all liability for any loss, damage, or injury arising from the use or installation of our products. In no event shall our total liability exceed the value of the product purchased. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded or limited by law.
15. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
16. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
17. Governing Law
This contract is subject to English law and the exclusive jurisdiction of the English courts.